ECHOES PRIVACY POLICY

Effective Date: 1st August, 2019

Your privacy is very important to us. Our Privacy Policy spells out Echoes Coaching’s commitment to respecting the privacy of our visitors and customers. We reserve the right to change this policy at any time, which we’ll do through online posting or an email message sent directly to you.

This Privacy Policy describes how Echoes Coaching collects and uses the personal information you provide to us on our website echoescoaching.com or echoesltd.com (“Site”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

WHAT INFORMATION DO WE COLLECT?

A. What Personal Data Do We Collect From You?

Personal data is information that can be used to identify you such as your name, IP address, and email address. As a business, we collect personal data from you in a number of ways including:

  1. Opt-In to free giveaways via email: Your name and email address.
  2. Submitting Contact Inquiry: Your name, email address, and question.
  3. Free Strategy Session: Your name, email address, your current situation regarding your work, your struggles, goals for coaching, motivation to invest in coaching

B. What Is The Purpose of Processing Your Personal Data?

We collect the information above for the following purposes.

  1. Opt-In To Email: To provide you with the information you directly request and to send it to the correct email address
  2. Submitting Contact Inquiry: To answer questions you might have for us.
  3. Free Strategy Session: to understand if we are the best fit to help you with your coaching needs and to schedule your free strategy session.

C. What Legal Basis Do We Have For Collecting and Processing Your Information?

Websites must have a legal basis for collecting information from individuals located in the European Union. Each time you process your information with us, we will provide a link to our Terms of Service as well as our Privacy Policy. By entering your personal information, you state that you agree with these Terms and Privacy Policy.

Please note where consent forms the basis, you can withdraw consent at any time by contacting us via email at hello@echoescoaching.com

D. Who Has Access To The Data We Collect?

We process and access the data we collect from you. However, we use third parties to assist us with processing your personal data including the following categories of recipients:

  • Customer service communication platform
  • Email communication manager
  • Marketing funnel providers
  • Website management services
  • Website design and programming services
  • These third parties have signed contract with us in which they are prohibited from utilizing, sharing or retaining your personal data for any purpose other than we dictate.

E. Cookies and Similar Technologies

This site uses cookies and similar technologies to track particular aspects of you and other people who visit us. This tracking is done to provide us with information on how people move about the site, what is of interest to them and what is not, how our marketing is performing, and incidental items such as what percentage of users access the site from a personal computer versus a mobile phone. You may block most cookies by adjusting your browser settings as well as responding to the cookie consent notice that appears when you visit this site.

F. How Long Do We Keep Your Data?

We keep your personal data for different periods of time depending on the reason it was gathered in the first place.

  1. Opt-In To Email: until you unsubscribe
  2. Submitting Contact Inquiry: Five years
  3. Free Strategy Session: Five years

If a legal claim arises involving your data, we will store and disclose that data until the matter has been resolved.

G. Your Right To Ask For Corrections, Erasure, And Export Of Your Data You have the right to control your personal data. Specifically, you have the following rights:

  • The right to be informed: We are informing you now with this policy.
  • The right of access: We’ll provide you with the data we have about you.
  • The right to rectification: Request we fix incorrect data about you.
  • The right to erasure: Request we erase certain data about you.
  • The right to restrict processing: Ask us to restrict certain type of processing of your personal information.
  • The right to data portability: Ask us to provide your personal data we have for export.
  • The right to object: Object to how we use your data.
  • Rights in relation to automated decision making and profiling: We don’t profile you, but keep in mind you have this right with other sites.
  • To exercise any of these rights, please contact us at hello@echoescoaching.com with your request

H. Your Right To Withdraw Consent

Although this is mentioned above, we want to emphasize that wherever we’ve asked for your consent to collect or process your personal data, you have the right to withdraw that consent. If you receive email messages from us, you can use the “unsubscribe” link in each message to withdraw consent and stop the mailings.
Alternatively, you can contact us at hello@echoescoaching.com with your request

I. Do We Transfer Your Data To Other Countries?

No. Your information is stored on servers in the United Kingdom. Your data is collected and held there. However, since we do some business from the United States, we may access your data from here in a secure manner.

J. Privacy Concerns, Contacting Us, Complaints.

You can contact us at hello@echoescoaching.com with your request with any questions or requests you have about these policies or your personal data.
If, after contacting us, you feel a privacy issue has not be resolved, you have the right to file a complaint with a Supervisory Authority such as the Information Commissioner:

Information Commissioner’s OfficeWycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
https://ico.org.uk/concerns/
0303 123 1113.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

CONTACTING US

We hope this information satisfies any questions or concerns you may have regarding your privacy. If you have any questions about this Policy, our practices related to our Site and App, please use the contact form to get in touch with us. It is located as a link in the footer section of the Site.